Tag Archive for 'socialnetworking'

Faceted Friending: Using Tags to Increase Relevancy in Social Networks

Faceted Friending is a term that I have started using to describe what I see as one of the next major stages of how tagging will improve social software. In his recent post titled Sharing and Following/Listening in the Social Web, Thomas Vander Wal discusses how networks are beginning to allow users a deeper level of granularity into how their defined relationships effect their sharing. For example, the Family, Friends, and All distinction in Flickr is built into how information is shared. Thomas’ post highlights some of the top level distinctions that people are making along these lines. While many of the following points will overlap with what Thomas is writing about, I believe that I offer a different perspective on many of the same issues.

One example he uses is “Geo Listening and Sharing”. Basically this includes sharing and listening to people in your geographic vicinity. I had the pleasure of working with Thomas on a mini interactionary at DCampSouth. There we were broadly tackling how to improve status updates and Facebook feeds. One of the ideas we came up with was to allow sharing within a geographic area.

The concept of faceted friending is being employed elsewhere on the web as well. The subscription function in del.icio.us is another popular example. I don’t necessarily want to subscribe to my contacts bookmarks about cats and local politics, but I might want to subscribe to their bookmarks on folksonomy and tagging. In fact, with resource sharing applications like del.icio.us, the utility is highly diluted when employed as a straight network. This is why at BiblioCommons, tagging and subject headings are the bonds that hold the network together. Rarely do I care about all of the topics that a person is reading up on, but I often am interested in one unique facet of our shared interests.

This is also important in more social instances. This became particularly noticeable to me when Facebook opened up to the world. Before, I primarily used Facebook to interact with local friends, friends from college, etc. All of a sudden half of my Facebook friends were librarians. While they are librarians who I consider friends, they don’t necessarily need to know my local happy hour plans and I don’t necessarily need to know about stuff they are doing outside of our shared participation in the library world. This background is how the idea of being able to focus status updates by shared personal facets or geography entered my mind when working on the design challenge with Thomas at DCamp.

One of the tricks to employing Faceted Friending is to make the process simple enough that users take advantage of it. That is why our group decided to minimize the facets that could be attached to a status update to those that would be most useful to that feature. Given that students often use it to share their whereabouts, the geographic importance of status came through as a major facet. The difference between core friends and acquaintances came through as a second, which lead us to the concept of a VIP status update that is only sent out to a core group of friends.

A second way to get people to take advantage of faceted friending is to automate the process as much as possible. So for example, when I add someone as a del.icio.us contact, the system could compare our tags, offer up the most common shared tags, and then offer that I pick tags to follow. Again, BiblioCommons is doing this very well and a lot of my belief in this concept comes from my time with them.

Another example of automating this process is through automatically determining geographical information. In the Facebook status updates example, Facebook could determine a users whereabouts by IP address and share their location oriented status updates with friends in that vicinity. Of course GPS can be used similarly.

A third way to simply the process of faceted friending is through embracing and developing open standards that can allow people to maintain categories of friends across social networks. Beginnings of this can be accomplished through adoption of creative uses for microformats such as XFN. This is a topic Chris Messina brought up at last years BarCampRDU that has been gaining increasing traction lately.

I hope to host a session on Faceted Friending at tomorrow’s BarCampRDU. Unfortunately, I will miss the morning sessions, but will pitch the idea for the afternoon.

I plan on writing a lot more about this topic, but was just trying to get a preliminary sketch of my ideas out there. I will be writing more on faceted tagging as well. Ultimately, I see the intersection of faceted tagging and faceted friending as fueling the next generation of social software.

links for 2007-08-02

links for 2007-08-01

On Facebook, identity, and control

,or, The Central Problem of Library 2.0: Identity

I am a little late on this topic, but feel it is important to add my 2 cents. Fred and Terrell have already laid the groundwork for what I am going to say by focusing the conversation away from privacy to identity. While much of this repeats what they have already said, I believe my point is a little different. This post will first examine what could have been done differently and then look at the underlying causes of this issue. Lastly, I will examine what this experience teaches us about how we should implement Library 2.0 services.

It has been interesting to see students’ reactions to the “new” Facebook. It appears to me that Facebook’s biggest mistake was rolling it out as an automatic opt-in feature. Chances are that if they quietly added it in the background, it would have spread virally without a peep.

For example, lets say Facebook added a little link somewhere on the page that says, “Want to make it easier for your friends to stay updated on what you are doing, try the new Facebook feeds?” A few students would notice this and think, “Cool now I can use this new feature that no one else knows about.” When one of their friends visited their page next, they would see the feeds complete with the notification that their friend had begun using the feeds. In this way most students would have first been introduced to the service by invading their friend’s privacy and not their friends invading theirs.

The final ingredient for a successful implementation strategy would have been to give students control over what aspects of their Facebook lives they want to share through the feeds. By turning all the feeds on automatically, students were shocked to see something they thought was private broadcast to their networks. For example, many students might be glad to share new groups they joined or friends they have made, but some students might not want all of their comments immediately apparent. To summarize:

  1. Bait early-adopters. There were students waiting for this to happen who would have chosen to turn the feature on immediately and then pressured their friends to do so.
  2. Let students choose to turn the service on based off their experiences with the profiles of early-adopters.
  3. Let students choose what aspects of their life they want to highlight and which they would rather slide under the radar.

This brings us back to the title of this post. When it comes to our identities, we like having control over how we present ourselves to the world. That is one of the reasons that social networking sites are so useful to college students. It is a way to mold your identity so that you can determine who your friends are to be. Social networking profiles and interactions present us as we wish to be seen. Given this, students were using Facebook to present different versions of themselves to different friends. When this illusion was broken, they in effect lost control of their identities. I would thus argue that the underlying concern of most students is not a loss of their privacy, but a loss of their identity. Students don’t mind sharing their personal information with the world, but want to have control over when and how it is shared.

However, if this experience gets students to think more about how they present themselves in their virtual communities, it is a good thing. So far, this experience seems to have done more to drill home the reality of online life than either university instruction or the press.


So what does this mean for Library 2.0?

First, we might want to change Rory Litwin’s primary problem of Library 2.0 from privacy to identity. This might be a better way to explain these principles to a group of students who are accustomed to sharing their data. Privacy is how we think of these issues, but is it how our users think of them?

Second, we can use this as a guiding principle when developing Library 2.0 systems. What people are researching and reading for pleasure presents a remarkable amount about their identity. We need to design systems that allow users to have control over how they present their identity. If a user wants to appear as though they read Joyce and not Grisham, then we need to allow them this choice. We also need to create ways that users can mask their identities or create multiple identities. For example, this blog is a central part of my professional identity and my MySpace account is a central part of my (online) social identity. While I have chosen to attach my real name to both, it is comforting to know that I could have chosen to present one or the other anonymously.

Third, it shows that we have a long way to go in integrating content creation skills into our information literacy programs. However, we now have an excellent example to use when discussing responsible content creation. In my previous response to Rory’s privacy post, I highlighted three information literacy skills that I felt we needed to teach as a result of an increasingly read/write world. Given this movement in understanding from privacy to identity, the three skills we need to teach would now be:

  1. Identity
  2. Ownership
  3. Security

To gain a further understanding of why I feel these are the three primary principles, I encourage you to read my original response to Rory.

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