Resume

Product Manager for Collaboration Tools from 04/2008-09/2009

• Created financial business case and business plan for a new professional networking and expert profiling product based on: development and testing of functional prototypes, extensive market and pricing research, and competitive analysis
• Completed buy, build, or partner analysis that resulted in integration plans and negotiations with potential partner
• “Find Reviewers” tool launched to all Elsevier editors was based on one of these prototypes
• Successfully retired the social bookmarking and reference-management application 2collab.com

Customer Advocate & Print Specialist, Lulu Press, Inc.
06/2007-03/2008 (Morrisville, NC, USA)

• Advocated customer needs on the Agile team developing community and marketplace services
• Overhauled customer support workflow to minimize issue resolution time

Freelance Consultant, BiblioCommons, Inc.
01/2007-02/2007 (Toronto, Canada)

• Conducted market research and usability studies on Ontario university students and public library customers
• Planned plenary sessions, panels, workshops, and speakers for Ontario Library Association Super Conference
• Helped adopt a public library focused social Online Public Access Catalogue for the academic market

Library Associate, various assignments, University of North Carolina at Chapel Hill
08/2004-07/2006 (Chapel Hill, NC, USA)

• Redesigned the interface of the Planning Library’s research guides and web resources portal
• Developed and taught course-integrated instruction sessions for first-year students
• Provided reference service to UNC-CH via in-person and chat, and to local and state-wide consortia through chat

• Managed local systems, overhauling all aspects of the public access computers from security to interface
• Migrated interlibrary loan from paper to web-based solution minimizing delivery time and lowering overhead
• Performed all duties of a reference librarian and managed serials collections